Ameriquest Bites

Here's the overview...

We wanted to refinance our home. We have excellent credit and I mean EXCELLENT credit. We signed with Ameriquest because we wanted bi-weekly payments and automatic withdrawals. They've now sold our loan to CitiFinancial -- which is a company we DID NOT want as our mortgage company. We had investigated them -- meaning PrimAmerica -- and we didn't like them or the way they conduct business.

We understand that mortgages get sold. It happens all the time, but CitiFinancial should have to uphold our payment agreements we have made with Ameriquest and they are refusing to do so. Ameriquest is refusing to keep our loan. So, we are filing a complaint with the Wisconsin State's Attorney's office and I am going to keep a blog record of our issue.

I run the Top of My Head blog and I receive roughly 300 visitors per week from all over the country. If those 300 visitors tell just one friend a piece, we can spread the word that these two companies have little or no customer service and they basically, well, suck.

Spread the word and feel free to list your horror stories about Ameriquest and CitiFinancial.

BTW, even though CitiFinancial states that they are under no obligation to honor our payment arrangements, they do claim that we have to honor our prepayment penalty, which means we can't move to another financing company without paying the penalty. That just sucks.

You would think that if the mortgage company sells your loan, you shouldn't have to be stuck with the people they have chosen.